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We are committed to both
quality of service and happy customers.
All products can only be returned due to production mistakes and/or
manufacturing defects and will be eligible for a
full refund or exchange, (YOUR CHOICE).
All shipping fee's to be paid for by DeerLake. ( Both Ways )
If you wish to make a return, please follow these instructions to ensure
your return is processed correctly and efficiently:
1. To make a return, you must notify us
– (Toll Free) phone 877.622.0278
within 7 days of
receipt of the order. We will make returning the defective item as painless
as possible. We will send you a replacement for your defective item, and a
second item of same kind (your choice) for FREE, along with a check to cover
your shipping cost of the defective item to us.
2. We need the date and name of purchaser, plus a description of the
defect.
Return to - DeerLake
Store LLC
115 Whitetail Crossing
Kalispell Mt. 59901
3. Upon receipt of
your returned merchandise, we will issue a product exchange, replacement or
cash refund ( Your Choice ) SAME DAY. Only returns due to production
mistakes and/or manufacturing defects will be eligible for a full refund or
exchange.
Return
Policy for: Wondermugs
Wondermug orders are sent insured. If you have
received your items broken,
you will need to take items along with box and packaging to the Post Office
and have the damage verified.
Fill out a form 1000 and have it sent to us with the clerk’s verification.
As soon as we receive the form 1000 a replacement item will be shipped.
Shipping
Shipping is only $5.95 ( Free shipping if over $50.00 ) for all orders!
We ship US Priority Mail to all of the United States.
All orders are processed within 24hrs. And shipped US Priority Mail,
Excluding Weekends and Holidays.
Normal time for delivery within the continental U.S.
is 3 to 5 days.
Most other Countries are 8 to 10 Days
Canadian Shipping - Ground $5.95, Air $14.95
All Other Countries Shipping $15.95
*Please be advised that mail order items do not incur taxes.
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